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The 5 Loyalty Languages™: the five ways customers actually experience loyalty. Read the Framework →
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Loyalty & engagement

Send Your Happiest Customers to Google, Automatically

Consumers rarely choose a local business without checking online ratings first. This prompts the right customers at the perfect moment and quietly routes unhappy feedback back to you instead.

  • Automate requests immediately following a positive transaction
  • Route 5-star experiences directly to Google or Yelp
  • Unhappy feedback comes to you first
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Routing feedback to Google and Yelp

Ask at the Moment They Are Most Likely to Say Yes

Delayed review requests are often ignored. Triggered immediately following an appointment or purchase while the experience is still fresh, conversion rates soar.

  • Triggered automatically by foot traffic, spend, or reward redemption
  • Sent by SMS or email, whichever the customer prefers
  • Timed to the moment the experience is fresh
  • No more prompts once a rating is given
A review request on the customer's phone

Route the Feedback Before It Becomes a Public Review

Ask how the visit went first. Customers who had a great time are directed to Google or Yelp. Everyone else is sent to you privately, giving you the chance to fix it.

  • A quick sentiment check before asking for a review
  • Happy customers go straight to your review profile
  • Unhappy feedback comes to you privately
  • A chance to recover the relationship before it goes public
Turning a visit into a shareable story

Watch Your Local Rankings Move

Steady, genuine review volume is what moves you up the map. Merchants running this consistently build thousands of reviews over time without anyone chasing them.

  • A steady flow rather than an occasional push
  • Works across every location independently
  • Track review volume alongside visits
  • Private surveys for feedback you do not want public
A photo station customers share from

Why it matters

Reputation Is a System, Not a Favor That You Request

Most owners ask for reviews when they remember to, which is almost never. Automating the ask makes all the difference between a handful of reviews and a few thousand.

A happy customer collecting her order at the counter

It Knows Who Had a Good Visit

Because it is wired into your loyalty data, it can ask the regulars while skipping the one-off visitor who had a bad day.

An owner reviewing which customers have already been asked for a review

It Asks at the Right Pace

Requests are spaced out rather than sent after every visit and stop once a rating is left. You choose the triggers that fit your business.

An owner making things right with a customer at the counter

It Catches Problems Privately

The customers who would have left a one-star review reach you first, while the situation is still recoverable.

Everything included

The Complete Reputation Toolkit

Automated review requestsTriggered by visit, spend, or redemption.
Sentiment routingHappy customers go to Google; unhappy ones go to your inbox.
Google & Yelp supportSend to whichever profile matters to you.
Frequency cappingNo more requests once a rating is left.
SurveysStructured feedback beyond a star rating.
Per-location profilesEach store builds its own review base.
SMS or emailWhichever channel the customer opted into.
Volume reportingTrack requests sent against reviews received.
Service deskHandle the replies that need a human.

Related features

Pairs Well With

A customer checking their rewards progress

Loyalty & Rewards

Points, punch cards, and tiers that fit how your business actually operates.

Explore A customer sharing a referral with a friend

Referrals

Two-sided rewards that turn your regulars into your acquisition channel.

Explore A customer collecting a pickup order at Morrow Coffee

SMS Marketing

The channel that actually gets read, and wired directly to your loyalty data.

Explore

FAQ

Questions We Get About This

Is it against Google's rules to ask for reviews?

Asking customers for honest reviews is fine. What is not allowed is incentivizing a positive review specifically, or filtering who can leave one. This is why the flow routes unhappy customers to you rather than blocking them.

Can I run this per location?

Yes. Each location points at its own review profile and builds its own rating, while you see the whole picture centrally.

Ready to grow

Ready to Build a Review Engine?

See how TapMango turns satisfied regulars into a steady stream of genuine local reviews.

  • Get a personalized demo tailored to your business.
  • See exactly how TapMango integrates with your POS.
  • Receive a custom ROI projection.
  • Discover why merchants are switching to TapMango.

Request a free, no-obligation demo, and we’ll respond within 24 hours.