Reign Aesthetics & Wellness at a Glance
Here’s a snapshot of the success Reign has seen since launching TapMango:
+$30K in additional revenue through welcome bonus credits- 90 active memberships across six different tiers
- 222 mobile app users generating $11K in additional revenue through mobile incentives
- 29 five-star Google reviews generated directly through TapMango
Fueling Growth Through Memberships
With TapMango, Reign Aesthetics & Wellness quickly scaled their membership program into a reliable revenue driver. Patients can check in on branded tablets, track rewards, and enjoy perks that encourage long-term commitment.
“TapMango has been a seamless addition to our practice. The patient check-in process is simple, the rewards system is easy to navigate, and our patients love being able to track their points. It’s been a win for both our team and our patients.”
— Jaimie Dean, Marketing and Operations Manager of Reign Aesthetics & Wellness
About Reign Aesthetics & Wellness
Reign Aesthetics & Wellness is a luxury medical spa with three locations across Central Florida. Founded by Nicole Casavant, PA-C, the practice combines advanced medical expertise with a spa-like setting to deliver treatments such as injectables, lasers, weight loss, hormone therapy, and more. Their mission is to enhance confidence and wellness while treating every client like royalty.
Criteria for the Perfect Loyalty Program
Before TapMango, Reign Aesthetics was looking for a way to reduce the cost of their previous membership platform while still providing patients with real value. Their goals were clear:
- Create a more cost-effective and engaging membership program
- Grow their patient base and strengthen repeat visits
- Deliver a seamless check-in and rewards experience
Building Out a Cost-Effective Membership Program
One of Reign’s biggest wins with TapMango has been transforming their membership program into a reliable growth engine.
Membership Revenue Growth
In just a few months, Reign enrolled 90 active members across multiple tiers, generating $18.5K in revenue from membership purchases and renewals.
High-Impact Welcome Bonus
A simple $10 spa credit offered to new patients sparked over $30K in additional revenue—showing how a well-placed incentive can turn first visits into long-term memberships.
Recurring Loyalty, Simplified
TapMango’s platform made it easy for patients to join, pay, and track their memberships, giving Reign a seamless way to strengthen retention without the high costs of their previous provider.
Strengthening Repeat Visits Through Mobile Channels
With TapMango’s mobile app features and automated campaigns, Reign was able to create custom loyalty journeys for all patients.
Mobile App Engagement
222 patients downloaded the Reign-branded app, creating an easy way to check in, track rewards, and receive targeted promotions. These downloads contributed to $11K in additional revenue.
Automated Promotions
Reign tapped into TapMango’s SMS and email campaigns to send timely reminders about seasonal treatments, sales, and service bundles—encouraging patients to rebook and return more often.
Delivering a Seamless Experience for All Patients
With TapMango’s customer-facing tools, Reign turned the check-in process into a moment of engagement rather than a chore.
Easy Check-Ins
Branded tablets at each location give patients a quick, user-friendly way to sign in and connect with their rewards—no more clunky QR codes or confusing systems.
Positive Patient Feedback
The intuitive experience has resonated with clients, leading to 29 new five-star Google reviews that highlight the ease of booking a treatment and overall satisfaction.
Streamlined Staff Workflow
TapMango’s setup was straightforward, making it easy for Reign’s team to adopt the platform. With less time spent on admin, staff can focus on what matters most: delivering premium care.
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