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The 5 Loyalty Languages™: the five ways customers actually experience loyalty. Read the Framework →

Loyalty built for CBD & wellness retailers

Grow with the Customers You’re Allowed to Reach

CBD retailers cannot rely on the same advertising channels as everyone else. TapMango helps you build a permission-based customer list, send timely reorder reminders, reward repeat purchases, and stay connected through channels that you own.

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A CBD shop associate showing a customer a tincture
Reorder reminderAutomatically timed for their next purchase
New product dropMembers notified first
Reward unlockedFor eligible customers
GetApp 2025 awardCapterra 4.8 ratingSoftware Advice 2025 awardSoftware Advice 4.8 rating

Why loyalty matters for CBD shops

When Ads Are Limited, Your Customer List Matters More

CBD customers often need education, trust, and repeat guidance before they become regulars. TapMango helps you turn first purchases into ongoing relationships.

Paid Ads Are Hard to Rely On

Major ad platforms restrict CBD, so an opted-in customer list becomes one of your most valuable growth channels.

Reorders Happen on a Timeline

Many products are purchased on a repeat cycle. Timely reminders bring customers back before they look elsewhere.

Trust Drives the Second Purchase

Customers come back when they feel confident in the shop, the product selection, and the experience they had the first time.

Staff Knowledge Should Not Disappear

Your team spends time helping customers compare formats, strengths, and product options. Customer records keep that history on file, so the next visit picks up where the last one left off.

Reviews Matter in a Sensitive Category

Strong reviews and feedback help new customers feel more confident before they walk in.

Compliance Needs to Be Built In

Age-aware sign-up, consent tracking, and opt-out handling help you market responsibly.

Customer data

Your Customer Database Is Your Most Valuable Asset

Every purchase is a chance to build a direct customer relationship. TapMango helps you capture customer data through counter sign-ups, QR codes, receipts, email opt-ins, and age-aware enrollment where required.

Use that data to send more relevant campaigns, ranging from reorder reminders and product drops to targeted win-back campaigns, loyalty rewards, and VIP perks.

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Customer communication

Reach Customers Through Channels You Own

When paid ads are limited, direct communication matters. TapMango helps CBD retailers reach opted-in customers with timely, responsible campaigns that support repeat purchases and stronger customer relationships.

EmailPush NotificationsTapMango AI

Rewards

Explore Rewards That Actually Work

These are the promotions our CBD and wellness merchants run.

Points on every purchase

Points on Every Purchase

A balance that builds across formats, so gummy and tincture buyers sit on the same program.

Reorder reminders

Reorder Reminders

Timed to roughly when the product runs out, making it the single highest-intent message you can send.

New batch & new product alerts

New Batch & New Product Alerts

Tell the people who buy that line first, rather than announcing it to everyone.

First-time buyer follow-up

First-Time Buyer Follow-Up

A new customer who is guided through their first purchase automatically receives a follow-up check-in.

Virtual punch cards

Virtual Punch Cards

Buy nine, get the tenth free—configured per product line rather than per visit.

Birthday rewards

Birthday Rewards

Auto-triggered every year, this is one of the highest-redeeming campaigns our merchants run.

Friend referrals

Friend Referrals

Grow your shop through word of mouth with trackable referrals that reward both sides.

Paid VIP memberships

Paid VIP Memberships

Turn your most regular customers into predictable recurring revenue with a paid perks tier.

POS integrations

Works with Your Existing POS

Connect TapMango to your checkout system so customers can earn points, redeem rewards, and stay connected without adding friction at the counter.

SquareLightspeedCloverShopify

Referrals and reputation

Turn Regulars into New Customers and Better Reviews

TapMango helps you grow by turning your happiest regulars into a source of new buyers while automated review management strengthens your local reputation.

Referral Programs

Turn regulars into a reliable source of new customers. Reward both the customer who refers a friend and the friend who visits with built-in tracking so you can see which referrals lead to real sales.

  • Refer-a-Friend RewardsReward both sides when a customer brings someone new.
  • Partner and Ambassador CodesCreate trackable codes for local creators, nearby businesses, student groups, or community partners.
  • Contests and GiveawaysCapture new contacts while giving customers a reason to share and participate.

Review and Reputation Management

Help more people choose you before they walk in. Request Google and Yelp reviews at the perfect moment and track your online reputation from one place.

  • Automated Review RequestsAsk for reviews after positive visits while the experience is still fresh.
  • Multi-Platform Review GrowthDrive more feedback across the exact review platforms that local customers check before choosing a CBD shop.
  • Reputation MonitoringTrack feedback and spot opportunities to improve—all from one place.
A VIP membership sign on a CBD shop counter

Paid memberships

Create Recurring Revenue from Your Best Customers

Your most loyal customers already come back for the products they trust. Paid memberships give them added value while giving your shop a steadier revenue stream.

  • Monthly and Annual RevenueOffer a paid membership tier that creates predictable revenue beyond individual purchases.
  • More Committed RegularsMembers have another reason to return to your shop instead of visiting competitors.
  • Higher Spend Per VisitUse member-only perks, bonus points, bundles, and early access to encourage larger baskets.
  • VIP Perks That Fit CBD RetailOffer benefits like exclusive discounts, early access to new products, member events, or bonus rewards on eligible purchases.
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Case studies

How Other Retail Businesses Grow with TapMango

“It’s the easiest way to stay connected to my customers and drive traffic. If we didn’t send those texts, we wouldn’t get half the traffic that we get.”

Owner, Pirates and Pixies

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18,000+Loyalty Members
$425K+Loyalty Revenue
Owner, Pirates and Pixies
“TapMango has made managing our marketing efforts much easier thanks to its user-friendly design. The reporting tools helped us reach customers more effectively.”

Diana Hysack, Director of Retail Marketing, Thrifty Shopper

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$1.5M+Voucher Revenue
20K+Lapsed Customers Returned
Diana Hysack, Director of Retail Marketing, Thrifty Shopper

Onboarding and support

Launch Loyalty without Adding More to Your Plate

You do not need to build campaigns, train staff, or figure out a loyalty strategy on your own. TapMango guides you through setup, POS integration, and your first promotions so your program is ready to launch with confidence.

Full Onboarding Support

Get guided setup from launch planning to staff training. Your team will know exactly how to enroll customers, explain rewards, and keep the line moving.

Loyalty Strategy Setup

Build a program around your business goals, whether that means more repeat visits, higher average spend, better customer data, or stronger retention.

Campaign Templates

Start with ready-to-use frameworks for birthday rewards, win-back campaigns, slow-hour offers, referrals, seasonal promotions, and VIP perks.

Live Support

Get help when you need it, whether you are launching a campaign, updating rewards, or resolving counter issues in real time.

Customer Success Team

Partner with dedicated experts to review performance, spot opportunities, and make smarter decisions as your loyalty program grows.

Ongoing Optimization

Keep improving your rewards, messages, and offers based on customer redemptions, clicks, and repeat visits.

FAQ

Frequently Asked Questions

Still deciding? We’ll answer everything during a short, no-pressure call.

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Can you support SMS marketing for CBD?

No. Carriers and messaging providers do not allow CBD content on SMS, so TapMango does not run text campaigns for CBD retailers. You can still reach your opted-in customers through email, your branded app, push notifications, and rewards at the counter, and your team controls the messaging, audience, and offers on every one of them.

How does age verification work at sign-up?

TapMango can support age-aware enrollment flows where needed, including counter sign-ups and permission-based opt-ins. Exact requirements depend on your market and local rules.

Does TapMango integrate with my POS system?

TapMango works with leading POS systems, including Square, Clover, Lightspeed, Shopify, and more, so customers can earn and redeem rewards without adding friction at checkout.

Do I need a marketing team to use TapMango?

No. TapMango includes templates, automations, campaign tools, and support, so a small retail team can run loyalty and customer engagement without starting from scratch.

How is TapMango different from a basic points app?

TapMango combines loyalty, customer data, email marketing, branded app tools, push notifications, referrals, reviews, paid memberships, and reporting in one platform.

What does TapMango cost?

Pricing depends on your locations, setup, and the features you need. On a demo, we’ll walk through your business to show where TapMango drives repeat purchases and replaces tools you already pay for.

What kind of support do you provide after onboarding?

You get help with launch, staff training, campaign setup, loyalty strategy, and ongoing optimization, plus live support when you need it.

Ready to grow

Ready to Own the Channel You Can Actually Use?

See how TapMango helps CBD retailers build a permission-based customer list, bring people back when they run out, and grow without relying on ad platforms that will not accept your ads.

  • Get a personalized demo tailored to your business.
  • See exactly how TapMango integrates with your POS.
  • Receive a custom ROI projection.
  • Discover why merchants are switching to TapMango.

Request a free, no-obligation demo, and we’ll respond within 24 hours.